Payment Terms & Conditions

Each cottage and suite can accommodate maximum of 2 adults. Strict no under 18 years old policy applies.

You will forfeit your booking with no refund if you arrive with extra people or with people under 18 years old.

• Standard check-in is from 3 pm and standard check-out is before 11 am as listed on all booking websites.
• Access to the property will be denied if you attempt to arrived before 3 pm unless we advised other arrangements in writing.
• We have security gates installed, access to the property will not be given to unauthorised people. You must contact us to make arrangements for any visitors/deliveries/3rd Party Services.
• All guests are required to provide valid national photoID and valid MasterCard/VISA credit card. Refusal to provide these items will result in cancellation of the booking.

We accept Visa/Mastercard credit cards and cash.

All online reservations will be charged full amount at the time the booking is received.

Phone reservations can negotiate stage payments if reservation of more than 15 days to check-in date which can be secured with a 50% deposit on a Visa/MasterCard credit card with the balance due 14 days prior to check-in date.

The balance will be charged to the credit card details supplied or other payment alternatives that have been accepted by Belle Le Vie in advance.

You can change your reservation dates up to 15 days prior to check-in date free of charge.

Request for transferring/rescheduling within 14 to 8 days prior to check-in date, will be considered according to circumstances.

Request for transferring/rescheduling within 7 days prior to check-in date, will be considered according to circumstances and fees may be applied.

“Belle Le Vie” reserves the right to cancel your booking in the unlikely instance that it is deemed to be in your best interests. This would include extreme bushfire risk, an extended power or gas outage or damage to your booked accommodation due to storms or other means. In this instance you will be given as much notice as feasibly possible and be provided assistance in securing alternative accommodation. You will be refunded in full any deposits already paid and receive a 10% discount on your next booking at “Belle Le Vie”.

Guests will be charge for any damages, breakages, theft, and loss of Belle Le Vie property.

Belle Le Vie reserves the right to charge to your credit card with any items that have been removed from the unit, or if any damage occurs within and around an unit.

Please note that if special additional cleaning is required (including and not limited to Blood Stains, Red Wine Stains, Make-up, etc.) an additional charge may be applied.

Belle Le Vie reserves the right to ban people for any damages, breakages, theft, and loss of Belle Le Vie property.

• Gift Vouchers issued before 1st November 2019 are non-refundable; must be used before specified expiry date listed on the voucher;  cannot be redeemed for cash; cannot be transferred; cannot be used for promotion periods(e.g. Hot-deals) or Public Holidays periods.
• We have stopped issuing gift vouchers.

All extras are ordered in advance and paid at the time ordered.

Request for cancellations will be referred to cancellation policy.

Booking made directly with us can cancel more than 14 days before check-in date and receive refund of amounts paid (including extras and packages amounts).

Cancellation of bookings made directly through us within 14 days of check-in date will be charged full amount (including extras and any packages amounts) and there will be no refunds.

Booking made through 3rd party booking agents (e.g. Booking.Com, Expedia, QANTAS, etc.) can cancel during the the free cancellation period and receive refund of amounts paid (including extras/inclusions amounts).

Cancellations of bookings made through 3rd party after the free cancellation period expired will be charged full amount (including extras and packages amounts) and there will be no refunds.

Guests responsible for their belongings and must secure them at times.

If you have left items behind and would like to have them returned, you can either return to retrieve them or send a self addressed registered parcel bag/envelope.

We wish to facilitate your stay with your assistance animal.

In compliance with The Disability Discrimination Act 1992 (Cth) (DDA) you will asked to complete and return our Assistance Animal form prior to/at check-in and provide relevant evidence of training; and

You will be refused entry upon failure to provide requested evidence; and

You will liable for any damage and disturbance caused by your assistance animal; and

You accept that you will be asked to leave if the assistance animal ceases to meet and maintain standards of hygiene and behaviour that are appropriate for an assistance animal in a public place.

You will need to inform us if you have any food and beverages allergies/intolerances.

We cannot guarantee that any food and beverages provided are free of allergens.

Although we will try to accomodate your needs, for your safety you may be asked to bring your own provisions.

We do not have any medical trained staff, thereby request you bring any relevant medication in case of allergic reaction.

You will need to inform us if you have any allergies and physical health issues.

We cannot guarantee that the property is free of allergens and pathogens as we are next to National forest and are visited by various animals. Also we have various wind borne pollinators in/around the property.

The property is not flat and there are slopes that may affect some guests.

Although we will try to accomodate your needs, you may be asked to consider a different unit and/or dates.

We do not have any medical trained staff, thereby request you bring any relevant medication.

• Massage Services : If you wish to use a different massage service, $10 per massage on site fee will be required, and in accordance with security protocols they must report to reception to complete 3rd Party Form.
• Photography and Video Services: You must contact us to discuss arrangements in advance of your check-in date.
• All other 3rd party services: You must contact us to discuss arrangements in advance of your check-in date.

You are required to inform us of when you are expecting visitors, deliveries, and 3rd Party Services. This is protect the safety and privacy of all guests and staff.