Payment Terms & Conditions

Each cottage and suite can accommodate maximum of 2 adults. Strict no under 18 years old policy applies.

You will forfeit your booking with no refund if you arrive with extra people or with people under 18 years old.

• Standard check-in is from 3 pm and is listed on all websites
• Access to the property will be denied if you attempt to arrived before 3 pm unless we advised other arrangements in writing.
• We have security gates installed, access to the property will not be given to unauthorised people. You must contact us to make arrangements for any visitors/deliveries/3rd Party Services.
• All guests are required to complete a check-in either by:
  • Face to Face check-in option available between 3pm and 6pm except when there active Pandemic cases in Victoria and/or goverment restrictions prevents reception being opened for guests. At receoption you will provide valid national photoID and valid MasterCard/VISA credit card 
  • Electronic check-in option for those arriving after 6pm or self check-in.  Provide valid national photoID and valid MasterCard/VISA credit card yy email or to mobile number +61402126928 (via SMS, WhatsApp, Line, and Viper). 
• National ​photo identification accepted at Belle Le Vie:
  * Australian passport.
  * Australian citizenship certificate.
  * Overseas passport.
  * Australia driver’s licence (including Learner’s ​permit/​licence).
  * Australian Document of Identity (must have a photo) issued by a government authority.
• Refusal to provide these items will result in cancellation of the booking. Refer to your booking services for information about refunds.
• Please note that government health orders that affect check-in will be reasonable implemented however non-compliance will result with no admittance (eg QR scanning, health testing, etc) and may not be refunded.

• Standard check-in is before 11 am as listed on all booking websites.  
• Bookings made directly with us can have 12pm check-out.
• Unauthorised late check-out will result in late check-out fee of $100 per hour block starting from 11am, and bannishment from the property.
• Any items left behond will not be posted. You will need to make arrangement to either pick them up or send a self addressed paercel/satchel.

All reservations will be charged the total amount at the time the booking is received.

We accept Visa/Mastercard credit and debit cards.

We do not accept cheques and  split payments/direct debit request.

We also charge a 2.5% card transaction fee.

You can change your reservation dates up to 15 days prior to check-in date free of charge.

Request for transferring/rescheduling within 14 days of check-in date, will be considered according to circumstances and fees may be applied.

If you booked via a booking site, you will to contact them to discuss transferring/rescheduling the booking.

All extras are ordered in advance and paid at the time ordered.

Request for cancellations will be referred to cancellation policy.

• Gift Vouchers issued before 1st November 2019 are non-refundable; must be used before specified expiry date listed on the voucher;  cannot be redeemed for cash; cannot be transferred; cannot be used for promotion periods (e.g. Hot-deals) or Public Holidays periods.
• We have stopped issuing gift vouchers after 1st November 2019.

“Belle Le Vie” reserves the right to cancel your booking:

a/ Cases of emergency when deemed to be in your best interests. This would include and not limited to Force Majeure events (such as declared state emergencies; damage to your booked accommodation due to storms; an extended power or gas outage; etc.); and other events we considered that may put you at risk or affect your enjoyment of your stay (e.g. local burnoffs, etc). In these instances, we will contact you to discuss the situation, offer alternatives (e.g. credit notes) or arrange refund less 2% bank transaction fees and any costs incurred related to your booking.

b/ Cases deemed to harm others’ best interests and/or harm Belle Le Vie’s property, business and reputation related  resulting from your previous stays. These are not Force majeure events and are related to undesirable actions/behaviours by you and those with you during your previous stays. This would include and not limited to: not complying with government health orders; damaging property; perceived/real threatening behaviour; nuisance/disturbance behaviours; unauthorised people on site; theft; ignoring reasonable instructions; not adequately advising us of infectious/contagious diseases prior to arrival; etc. In these stances your booking will be rejected and cancelled. Refund will depend on the service that you used to make the booking.

c/ Cases deemed to harm others’ best interests and/or harm Belle Le Vie’s property, business and reputation related to your current stay/booking. These are not Force majeure events and are related to undesirable actions/behaviours by you and those with you. This would include and not limited to:  failure to compy with ID and credit card via check-in; not complying with government health orders; damaging property; perceived/real threatening behaviour; nuisance/disturbance behaviours; unauthorised people on site; theft; ignoring reasonable instructions; not adequately advising us of infectious/contagious diseases prior to arrival; etc.  In these instances, your booking will cancelled, and if police are called to evict you off the property you may incur additonal fees. 

Force Majeure Cancellations

Bookings that are affected by Force Majeure or major faults (this would include and not limited to declared state emergencies; extreme local bushfire risk, an extended power or gas outage; damage to your booked accommodation due to storms; etc) will be cancelled and you may be offered alternatives (e.g. credit notes) or receive a refund less 2% bank transaction fees and any costs incurred related to your booking. Contact the services you used to make the booking to make arrangements.

Change of Mind Cancellations

Cancellations that are considered to be a ‘Change of Mind’ and not affected by Force Majeure or major faults will have following the cancellation conditions:

1/ Bookings made through 3rd party booking agents (e.g. Booking.Com, Expedia, QANTAS, etc.)  which are cancelled before the non-refundable period begins will receive a refund of amounts paid less 2% bank transaction fees and any costs incurred related to your booking. However, once the non-refundable period starts, cancellation policies that were agreed by you at the time of the booking will be applied. Check with your booking service about applicable fees and charges.

2/ Booking made directly with us which are cancelled before the non-refundable period begins will receive a refund of amounts paid less 2% bank transaction fees and any costs incurred related to your booking. 

3/ Bookings made directly with us which are cancelled within the non-refundable period will incur 100% cancellation fee if no replacement booking is received. If there is a replacement booking, the refund will incur a 10% cancellation fee and any costs incurred related to your booking.

4/ Any request for cancellations after 3pm check-in time will incur 100% cancellation fee. 

You are on private property and are asked to respect Belle Le Vie’s property (this includes and not limited to bedding, furniture, linen, toiletry, assets; buildings; etc.).

As part of terms and conditions, you accept that during and after your stay, you are totally responsible for any damages/stains/breakages/stolen/theft/loss of Belle Le Vie property are caused by you and those with you (this includes Assistance Animals).

As part of terms and conditions, you agree that at any time we can charge your credit card the full amount for any replacement/repair/rebuilding costs relating to damages/stains/breakages/stolen/theft/loss of Belle Le Vie property are caused by you and those with you (this includes Assistance Animals). This includes and not limited to trade people call-out fees: materials: trade and retail invoices; insurance fees and costs; special additional cleaning fees for removing blood/red wine/ make-up stains; etc.

Belle Le Vie reserves the right at any time to start legal proceedings to obtain full amount of replacement/repair/rebuilding costs for any damages/stains/breakages/stolen/theft/loss of Belle Le Vie property are caused by you and those with you (this includes Assistance Animals). 

Belle Le Vie also reserves the right to ban people from Belle Le Vie for any damages/stains/breakages/stolen/theft/loss of Belle Le Vie property are caused by you and those with you (this includes Assistance Animals).

To protect staff and other guests all inspections are by appointment only.

Only people aged 18+ can visit and must not exceed four people.

To protect staff and other guests during COVID19 situation, the following will apply:

• Only massage services arranged by us are allowed onto the property.
• No other massage services will be allowed onto the property – failure to adhere to this condition will result in your booking being cancelled.
• Delivery/Pick-up services are not allowed come onto the property (including food/flowers, taxis, Ubers, etc.). You will need to meet them at the entry gates.
• Arrangements for all other 3rd party services (including  hair&make-up, photographers, etc.)  must be made with us at least 48 hours in advance of your check-in date. Due to COVID19 tracing purposes, you must inform them that they must complete contact details form and provide National Photo ID. Failure to adhere to this will result in your booking being cancelled.

Guests responsible for their belongings and must secure them at times.

If you have left items behind and would like to have them returned, you can either return to retrieve them or send a self addressed registered parcel bag/envelope.

We wish to facilitate your stay with your assistance animal.

Please read the following two sections:

1/ The Disability Discrimination Act 1992 (Cth) (DDA) in Section 9, which sets out the legal definition of an Assistance Animal as a dog or other animal that:
(a) is accredited under a State or Territory law to assist a person with a disability to alleviate the effects of disability; or
(b) is accredited by an animal training organisation prescribed in the regulations; or
(c) is trained to assist a person with a disability to alleviate the effect of the disability and meets standards of hygiene and behaviour that are appropriate for an animal in a public place.

2/ In accordance with the Section 9 of DDA, we ask you to complete and return our Assistance Animal form prior to/at check-in and provide:

• Relevant evidence of relevant training that your assistance animal meets and is able to maintain standards of hygiene and behaviour that are appropriate for an assistance animal in a public place.
• Assurance that your assistance animal will not interfere with other guests enjoyment and ingress/egress/regress of the property.
• Assurance that you will not let your animal off lead (free to wander) at all times (except in confines of your unit).
• Assurance that you accept liability for any damage and disturbance caused by your assistance animal.
• Assurance that you accept that you will be asked to leave if the assistance animal ceases to meet and maintain standards of hygiene and behaviour that are appropriate for an assistance animal in a public place.

Please note that if the animal  doesn’t meet Section 9 of the DDA, then it will be refused entry to the property.

You will need to inform us if you have any allergies and physical health issues. 

We try to accommodate guests that have food allergies and intolerances.

We offer limited substitutes for the French Continental Breakfast/Room Only bookings.

If we cannot meet your requirements, you may be asked to bring your own supplies or cancel your booking.

We do not have any medical trained staff, thereby request you bring any relevant medication, aides, and equipment.

You will need to inform us if you have any allergies and physical health issues. 

We do not have any medical trained staff, thereby request you bring any relevant medication, aides, and equipment.

Although we will try to accomodate your needs, you may be asked to consider a different unit/dates or cancel your booking.

Particulars to note:

• We cannot guarantee that the property is free of allergens and pathogens. We are next to national forest so there are various allergens/pathogens carried by animals and wind.
• The property is not flat, there are slopes and stairways that may affect some guests. Guests with mobility/heart/lung issues are to contact us to discuss options.

We asked that you to cancel your booking if you know/suspect that you and those with you may have any communicable infectious/contagious diseases.

Please note that failure to disclose prior to arrival that you and those with you have any communicable infectious/contagious diseases will result in police/health agencies being called, and cancellation of your booking with no refund. Also we reserve that to imposed life long ban you and those with you.

To protect the health, safety and privacy of staff and other guests, the following applies: guests are required to make arrangements with Belle Le Vie regarding visitors, 3rd party services, and any other issues that may affect others enjoyment/ingress/egress/regress of the property.

• Credit Notes are issued in lieu of cancelled bookings.
• They will list the recipient details, and balance.
• They are valid for 12 months from date of issue and the balance can be used towards booking a stay, purchases and extras.
• Please note they are not transferable nor extended (except for Force Majeure events).

Privacy Policy

This privacy policy sets out how we use and protects any information that you give us when you use this website or via other forms of communication.

We are committed to ensuring that your privacy is protected. 

Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

* Names and job title.

* Contact information including email address.

* Demographic information such as postcode, preferences and interests.

* Photo ID and credit card details.

* Health status and other medical issues that may affect your stay and may affect others onsite e.g. food allergies.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and for the following reasons:

* Internal record keeping.

* Ensure compliance with various levels of government regulations and health orders.

* ID provided will be kept in line with Privacy Act requirements and destroyed when no longer required. The exception is when there are damages and repayment is required, disputes or criminal investigation/civil action.

* Credit card details are kept in line with VISA and MasterCard merchant transaction policies and destroyed when no longer required. The exception is when there are damages and repayment is required, disputes or criminal investigation/civil action.

* We may use the information to improve our products and services.

* If you choose to opt in, we may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

* We may use the information to customise your stay and or customise our confirmation email according to your interests/needs.

How we collect the information

We collect information from online bookings, email, phone, or mail.

Security

We are committed to ensuring that your information is secure. 

To prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is an element of data that a website can send to your browser, which may then store it on your system. We use cookies in some of our pages to store your preferences and record session information. The information that we collect is then used to ensure a more personalised service level for our users. 

Please be assured though that when you use our reservation page to make a booking, your credit card number will not be saved. You must type the credit card number each time you make a purchase.

You can adjust settings on your browser so that you will be notified when you receive a cookie. Please refer to your browser documentation to check if cookies have been enabled on your computer or to request not to receive cookies.

As cookies allow you to take advantage of some of the websites essential features, we recommend that you accept cookies. 

For instance, if you block or otherwise reject our cookies, you will not be able to use some products or services on the Website. 

This information is treated confidentially and will not be shared with anyone outside of the Company unless otherwise stated in this Privacy Policy. 

We will only use this information to make informed decisions regarding the purchase of online advertising.

Links to other websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. 

Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. 

You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

You may request details of personal information which we hold about you under the Data Protection Act 1998

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Electric vehicle users, please note we do not have the capacity to charge your vehicle and you will need to plan ahead.

Here is a link to finding nearby charging centres: https://www.visityarravalley.com.au/electric-vehicle-charging-stations

From this month, certain easing of Covid19 restrictions will be applied at Belle Le Vie including guests’/contractors’ vaccination requirements. However, if a person has Covid19-like symptoms, they must not come onto the property.

There are elderly relatives that reside at Belle Le Vie, so some restrictions will remain:

1/ Face to Face check-in will be restricted between 3pm to 6pm and will be conducted outside reception.

2/ Staff will be wearing masks when doing check-in and delivering items to guests.

3/ Guests to call staff for assistance rather than coming to the reception.

4/ No room servicing during a guest stay.