Please read our terms and conditions, before making a Request for a Booking.
Proceeding with a booking will be regarded as acceptance of the terms and conditions below.
Variations to these conditions may only be made by prior arrangements with the owners in writing.
Each cottage and suite can accommodate maximum of 2 adults. Strict no under 18 years old policy applies.
You will forfeit your booking with no refund if you arrive with extra people or with people under 18 years old.
Standard check-in is from 3 pm and standard check-out is before 11 am as listed on all booking websites.
Non standard check-in/check-out times is subject to cleaning providers availability (payment of $45 per hour fee required by the cleaning provider to change schedules); and must be approved by us at least 72 hours in advance of check-in date.
Access to the property will be denied if you attempt to arrived before 3 pm unless we advised other arrangements in writing.
We have security gates installed, access to the property will not be given to unauthorised people. You must advise us of any visitors/deliveries as parking is limited.
All guests are required to provide valid national photoID and valid MasterCard/VISA credit card. Refusal to provide these items will result in cancellation of the booking.
We accept Visa/Mastercard credit cards and cash.
All online reservations will be charged full amount at the time the booking is made.
Phone reservations can negotiate stage payments if reservation of more than 15 days to check-in date which can be secured with a 50% deposit on a Visa/MasterCard credit card with the balance due 14 days prior to check-in date.
The balance will be charged to the credit card details supplied or other payment alternatives that have been accepted by Belle Le Vie in advance.
You can change your reservation dates up to 15 days prior to check-in date. A $50 administrative charge will apply.
Request for transfer/ring/rescheduling within 14 days or less prior to check-in date, will be referred to cancellation policy.
“Belle Le Vie” reserves the right to cancel your booking in the unlikely instance that it is deemed to be in your best interests. This would include extreme bushfire risk, an extended power or gas outage or damage to your booked accommodation due to storms or other means. In this instance you will be given as much notice as feasibly possible and be provided assistance in securing alternative accommodation. You will be refunded in full any deposits already paid and receive a 10% discount on your next booking at “Belle Le Vie”.
Guests will be charge for any damages, breakages, theft, and loss of Belle Le Vie property.
Belle Le Vie reserves the right to charge to your credit card with any items that have been removed from the unit, or if any damage occurs within and around an unit.
Please note that if special additional cleaning is required (including and not limited to Blood Stains, Red Wine Stains, Make-up, etc.) an additional charge may be applied.
Belle Le Vie reserves the right to ban people for any damages, breakages, theft, and loss of Belle Le Vie property.
Gift Vouchers are non-refundable; must be used on specified expiry date listed on the voucher; cannot be redeemed for cash; cannot be transferred; cannot be used for promotion periods(e.g. Hot-deals) or Public Holidays periods.
All extras are ordered in advance and paid at the time ordered.
Request for cancellations will be referred to cancellation policy.
Booking made directly with us can cancel more than 14 days before check-in date and receive refund of amounts paid (including extras and packages amounts) minus $50 cancellation fee.
Cancellation of bookings made directly through us within 14 days of check-in date will be charged full amount (including extras and any packages amounts) and there will be no refunds.
Booking made through 3rd party can cancel more than 60 days before check-in date and receive refund of amounts paid (including extras/inclusions amounts).
Cancellations of bookings made through 3rd party within 60 days of check-in date will be charged full amount (including extras and packages amounts) and there will be no refunds.
Guests responsible for their belongings and must secure them at times.
If you have left items behind and would like to have them returned, you can either return to retrieve them or send a self addressed registered parcel bag/envelope.
We wish to facilitate your stay with your assistance animal. In compliance with The Disability Discrimination Act 1992 (Cth) (DDA)
You will asked to complete and return our Assistance Animal form prior to check-in and provide relevant evidence of training; and
You will be refused entry upon failure to provide requested evidence; and
You will liable for any damage and disturbance caused by your assistance animal; and
You accept that you will be asked to leave if the assistance animal ceases to meet and maintain standards of hygiene and behaviour that are appropriate for an assistance animal in a public place.
We wish to facilitate your stay with the assistance animal by asking you to complete relevant sections.
You will need to inform us if you have any food and beverages allergies/intolerances.
We cannot guarantee that any food and beverages provided are free of allergens.
Although we will try to accomodate your needs, for your safety you may be asked to bring your own provisions.
We do not have any medical trained staff, thereby request you bring any relevant medication in case of allergic reaction.
You will need to inform us if you have any allergies and physical health issues.
We cannot guarantee that the property is free of allergens and pathogens as we are next to National forest and are visited by various animals. Also we have various wind borne pollinators in/around the property.
The property is not flat and there are slopes that may affect some guests.
Although we will try to accomodate your needs, you may be asked to consider a different unit and/or dates.
We do not have any medical trained staff, thereby request you bring any relevant medication.