Payment Terms & Conditions

Payment Terms & Conditions

Please read our terms and conditions, before making a Request for a Booking.
Proceeding with a booking will be regarded as acceptance of the terms and conditions below.
Variations to these conditions may only be made by prior arrangements with the owners in writing.

Each cottage and suite can accommodate maximum of 2 adults. Strict no under 18 years old policy applies.

You will forfeit your booking with no refund if you arrive with extra people or with people under 18 years old.

  • Standard check-in is from 3 pm and standard check-out is before 11 am as listed on all booking websites.
  • Access to the property will be denied if you attempt to arrived before 3 pm unless we advised other arrangements in writing.
  • We have security gates installed, access to the property will not be given to unauthorised people. You must contact us to make arrangements for any visitors/deliveries/3rd Party Services.
  • All guests are required to provide valid national photoID and valid MasterCard/VISA credit card. Refusal to provide these items will result in cancellation of the booking.

We accept Visa/Mastercard credit cards and cash.

All online reservations will be charged full amount at the time the booking is received.

Phone reservations can negotiate stage payments if reservation of more than 15 days to check-in date which can be secured with a 50% deposit on a Visa/MasterCard credit card with the balance due 14 days prior to check-in date.

The balance will be charged to the credit card details supplied or other payment alternatives that have been accepted by Belle Le Vie in advance.

You can change your reservation dates up to 15 days prior to check-in date free of charge.

Request for transferring/rescheduling within 14 days of check-in date, will be considered according to circumstances and fees may be applied.

All extras are ordered in advance and paid at the time ordered.

Request for cancellations will be referred to cancellation policy.

  • Gift Vouchers issued before 1st November 2019 are non-refundable; must be used before specified expiry date listed on the voucher;  cannot be redeemed for cash; cannot be transferred; cannot be used for promotion periods (e.g. Hot-deals) or Public Holidays periods.
  • We have stopped issuing gift vouchers after 1st November 2019.

“Belle Le Vie” reserves the right to cancel your booking:

a/ Cases of emergency when deemed to be in your best interests. This would include and not limited to Force majeure events (such as declared state emergencies; damage to your booked accommodation due to storms; an extended power or gas outage; etc.); and other events we considered that may put you at risk. In these instances, we will contact you to discuss the situation, offer alternatives (e.g. credit notes) or arrange refund less costs incurred related to your booking.

b/ Cases deemed to harm others’ best interests and/or harm Belle Le Vie’s property, business and reputation related to your previous stays. These are not Force majeure events and are related to undesirable actions/behaviours by you and those with you during your previous stays. This would include and not limited to:  damaging property; perceived/real threatening behaviour; nuisance/disturbance behaviours; unauthorised people on site; theft; ignoring reasonable instructions; not adequately advising us of infectious/contagious diseases prior to arrival; etc. In these stances your booking will be rejected and cancelled. Refund will depend on the service that you used to make the booking.

c/ Cases deemed to harm others’ best interests and/or harm Belle Le Vie’s property, business and reputation related to your current stay. These are not Force majeure events and are related to undesirable actions/behaviours by you and those with you. This would include and not limited to:  damaging property; perceived/real threatening behaviour; nuisance/disturbance behaviours; unauthorised people on site; theft; ignoring reasonable instructions; not adequately advising us of infectious/contagious diseases prior to arrival; etc.  In these instances, police may be called, your booking will cancelled and will be asked to leave the property immediately with no refund. 

You are on private property and are asked to respect Belle Le Vie’s property (this includes and not limited to bedding, furniture, linen, toiletry, assets; buildings; etc.).

As part of terms and conditions, you accept that during and after your stay, you are totally responsible for any damages/stains/breakages/stolen/theft/loss of Belle Le Vie property are caused by you and those with you.

As part of terms and conditions, you agree that at any time we can charge your credit card the full amount for any replacement/repair/rebuilding costs relating to damages/stains/breakages/stolen/theft/loss of Belle Le Vie property are caused by you and those with you. This includes and not limited to trade people call-out fees: materials: trade and retail invoices; insurance fees and costs; special additional cleaning fees for removing blood/red wine/ make-up stains; etc.

As part of terms and conditions, you agree that at any time during your stay, any suspected/real damages/stains/breakages/stolen/theft/loss of Belle Le Vie property are caused by you and those with you, may result in police may be called, and you may be asked to leave the property immediately with no refund. 
 

Belle Le Vie reserves the right at any time to start legal proceedings to obtain full amount of replacement/repair/rebuilding costs for any damages/stains/breakages/stolen/theft/loss of Belle Le Vie property are caused by you and those with you. 

Belle Le Vie also reserves the right to ban people from Belle Le Vie for any damages/stains/breakages/stolen/theft/loss of Belle Le Vie property are caused by you and those with you.

Bookings that are affected by Force Majeure or major faults (this would include and not limited to declared state emergencies; extreme local bushfire risk, an extended power or gas outage; damage to your booked accommodation due to storms; etc) will be cancelled and you may be offered alternatives (e.g. credit notes) or receive a refund less costs incurred related to your booking. Contact the services you used to make the booking to make arrangements.

Booking that are not affected by Force Majeure or major faults will have following the cancellation conditions:

1/ Bookings made through 3rd party booking agents (e.g. Booking.Com, Expedia, QANTAS, etc.) can cancel during the the free cancellation period and receive refund of amounts paid. However after the free cancellation period expires, cancellation policies that were agreed by you at the time of the booking will be applied. Check with your booking service about applicable fees and charges.

2/ Booking made directly with us can cancel more than 14 days before check-in date and may be offered alternatives (e.g. credit notes) or receive a full refund. 

3/ Bookings made directly through us can cancel within 14 to 2 days before check-in date, and may incur 10% cancellation fee if no replacement booking is received. The balance offered as credit notes or refunded. 

4/ Bookings made directly through us can cancel within 24 hours of the check-in time, and will incur 100% cancellation fee if no replacement booking is received. If there is a replacement booking, pro-rata fee (10% cancellation fee plus the rate difference between the cancelled and new booking) will be applied and the balance offered as credit notes.

5/ Any request for cancellations after check-in time will incur 100% cancellation fee.

To protect staff and other guests during COVID19 situation and until vaccine is widely used, no visitors including family and friends are allowed onto the property. Failure to adhere to this will result in your booking being cancelled.

To protect staff and other guests during COVID19 situation until vaccine is widely used, the following will apply:

  • Only massage services arranged by us are allowed onto the property.
  • No other massage services will be allowed onto the property – failure to adhere to this condition will result in your booking being cancelled.
  • Delivery/Pick-up services are not allowed come onto the property (including food/flowers, taxis, Ubers, etc.). You will need to meet them at the entry gates.
  • Arrangements for all other 3rd party services (including  hair&make-up, photographers, etc.)  must be made with us at least 48 hours in advance of your check-in date. Due to COVID19 tracing purposes, you must inform them that they must complete contact details form and provide National Photo ID. Failure to adhere to this will result in your booking being cancelled.

Guests responsible for their belongings and must secure them at times.

If you have left items behind and would like to have them returned, you can either return to retrieve them or send a self addressed registered parcel bag/envelope.

We wish to facilitate your stay with your assistance animal.

Please read the following two sections:

1/ The Disability Discrimination Act 1992 (Cth) (DDA) in Section 9, which sets out the legal definition of an Assistance Animal as a dog or other animal that:
(a) is accredited under a State or Territory law to assist a person with a disability to alleviate the effects of disability; or
(b) is accredited by an animal training organisation prescribed in the regulations; or
(c) is trained to assist a person with a disability to alleviate the effect of the disability and meets standards of hygiene and behaviour that are appropriate for an animal in a public place.

2/ In accordance with the Section 9 of DDA, we ask you to complete and return our Assistance Animal form prior to/at check-in and provide:

  • Relevant evidence of relevant training that your assistance animal meets and is able to maintain standards of hygiene and behaviour that are appropriate for an assistance animal in a public place.
  • Assurance that your assistance animal will not interfere with other guests enjoyment and ingress/egress/regress of the property.
  • Assurance that you will not let your animal off lead (free to wander) at all times (except in confines of your unit).
  • Assurance that you accept liability for any damage and disturbance caused by your assistance animal.
  • Assurance that you accept that you will be asked to leave if the assistance animal ceases to meet and maintain standards of hygiene and behaviour that are appropriate for an assistance animal in a public place.

 

Please note that if the animal  doesn’t meet Section 9 of the DDA, then it will be refused entry to the property.

 

You will need to inform us if you have any allergies and physical health issues. 

We try to accommodate guests that have food allergies and intolerances.

We offer limited substitutes for the French Continental Breakfast/Room Only bookings.

If we cannot meet your requirements, you may be asked to bring your own supplies or cancel your booking.

We do not have any medical trained staff, thereby request you bring any relevant medication, aides, and equipment.

You will need to inform us if you have any allergies and physical health issues. 

We do not have any medical trained staff, thereby request you bring any relevant medication, aides, and equipment.

Although we will try to accomodate your needs, you may be asked to consider a different unit/dates or cancel your booking.

Particulars to note:

  • We cannot guarantee that the property is free of allergens and pathogens. We are next to national forest so there are various allergens/pathogens carried by animals and wind.
  • The property is not flat, there are slopes and stairways that may affect some guests. Guests with mobility/heart/lung issues are to contact us to discuss options.

 

We asked that you to cancel your booking if you know/suspect that you and those with you may have any communicable infectious/contagious diseases.

Please note that failure to disclose prior to arrival that you and those with you have any communicable infectious/contagious diseases will result in police/health agencies being called, and cancellation of your booking with no refund. Also we reserve that to imposed life long ban you and those with you.

To protect the health, safety and privacy of staff and other guests, the following applies: guests are required to make arrangements with Belle Le Vie regarding visitors, 3rd party services, and any other issues that may affect others enjoyment/ingress/egress/regress of the property.

  • Credit Notes are issued in lieu of cancelled bookings.
  • They will list the recipient details, and balance.
  • They are valid for 12 months from date of issue and the balance can be used towards booking a stay, purchases and extras.
  • Please note they are not refundable/transferable.

Gift Vouchers

Contact Us Now